Privacy / Trade Terms and Conditions

Trading Terms

(applicable only if the Site can be used to purchase goods or services

1. Introduction

1.1 The terms contained in this document (Trading Terms) apply to all transactions for the purchase of products and services (each a “Service” or, two or more, the “Services”) from the Site. By ordering any Services from our Site you are indicating your acceptance to be bound by these Trading Terms. They form a legal agreement between you and us and can only be amended with our consent. You can print a copy of these Trading Terms by selecting the print option from the “File” menu of your browser.

1.2 In the event that the Site contains separate terms of trading linked to via the Site homepage, in the case of conflict between those terms of trading and these Trading Terms the terms of trading shall prevail over these Trading Terms.

1.3 We reserve the right to change these Trading Terms from time to time without prior notice to you, provided that any such change will not affect any purchases you have made before the change is implemented.

2. Ordering

2.1 You may place an order to purchase a Service advertised for sale on our Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the “Place Order” button on the checkout page.

2.2 All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

2.3 After submitting an order to us, you will be sent an order acknowledgement email with your order reference and details of the products you have ordered. Acceptance of your order and the formation of the contract between us will take place when we send you an email confirming that the products you have ordered are being dispatched to you unless we have notified you that we do not accept your order or you have already cancelled it in accordance with the provisions below (see Cancellations and Returns).

2.4 If your order includes Service(s) which are not available from stock, we will contact you by email or by telephone to ask you how you wish to proceed. You will have the option to wait until the Service(s) are available from stock, or cancel your order.

3. Prices and payment

3.1 The prices of Services advertised for sale on our Site are as set out on our Site. All prices are in pounds (£) sterling, exclusive of VAT, and shipping charges. Shipping charges will be added to the total amount due once you have selected a shipping service from the available option as set out in Shipping Information.

3.2 Prices may change at any time prior to (but not after) acceptance of your order.

3.3 We cannot accept your order until you have paid for it in full.

3.4 In the unlikely event that the price of an item has been incorrectly advertised on our Site, we will contact you by email or telephone to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already confirmed dispatch of your order, we will not be obliged to supply Services at the incorrect price.

4. Delivery/ Shipping

4.1 Subject to availability, we will use all reasonable endeavours to deliver the Services you have ordered as soon as possible after your order is accepted by us.

4.2 We will deliver directly to the address specified in your order.

4.3 The precise timing of a delivery cannot be specified. Certain deliveries may require a signature to confirm receipt.

4.4 Once delivered, the Services ordered will become your property and your responsibility and, except in relation to Services that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered. You are not allowed in any way to damage, change, add, fix, alter, our products.

5. Cancellations and returns

5.1 Unless one of the exceptions listed in Clause 5.4, below applies, you may cancel your order (or any part of it) without giving any reason within fourteen (14) days. The cancellation period will expire fourteen (14) days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must notify us, giving us your full name, address and order reference (if any) or, alternatively, by returning the Services, in accordance with the provisions below (see Clause 5.4).

5.2 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

5.3 If you cancel this contract, we will reimburse to you all payments received from you, including the cost of delivery/ shipping (except for the supplementary costs arising if you chose a type of delivery/ shipping other than the least expensive type of standard delivery/ shipping offered by us). We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. Alternatively, you may ask us to substitute a Service, rather than provide you with a refund, but we can only do that if the Service you wish to substitute is of equivalent value to the order you are cancelling.

5.4 You may not cancel your order if:

you have taken any audio and/or visual recordings or computer software out of the sealed packaging in which they were delivered to you;

the Services consist of perishable items, or have been sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;

the Services have been customised or made to your own specifications;

any Services you have started to download or stream; or

any Services which become mixed inseparably with other items after their delivery,

unless such Services were damaged or faulty when delivered to you or have been incorrectly delivered.

5.5 All such Services should be returned within fourteen (14) days of you cancelling your order and, in any event, no later than twenty-eight (28) days after the Service(s) have been delivered to you, in accordance with the following process:

Pack the returns parcel securely, ensuring you include the returns note that will have been included in the package in which your order was delivered, and attach the returns address label that will also have been included; and return the parcel to us, we suggest, either by courier or by recorded delivery mail or other form of certified mail. We advise that you take out enough postal insurance to cover the value of the contents.

5.6 Our policy on cancellations and returns does not affect your statutory legal rights.

 6.Faulty Services

6.1 If any Service you purchase is damaged or faulty when delivered to you we may offer a repair, exchange or refund as appropriate, in accordance with your legal rights. If you believe a Service is faulty, you should notify us to arrange for the return of the Service(s).

6.2 Our policy on faulty Services does not affect your statutory legal rights.

7. Service Information

7.1 We have taken reasonable steps to display as accurately as possible the colours and other detailing of our Services in the images that appear on our Site. However, as the actual colours and detailing you see onscreen will depend on your monitor, we cannot guarantee that your monitor’s display of any colour or other detailing will exactly reflect the colour or detailing of the Service(s) upon delivery.

7.2 From time to time, our stores may run special or local promotions which may not be available online, or we may offer special promotions online that are not available in our stores. Please note that, unless expressly stated on our Site, purchases made online do not qualify for points under any loyalty card scheme or discounts under any discount card scheme which we may operate in our stores.

7.3 Any information on our Site regarding sizing of Services is included as a guide only. If you are in any doubt as to the size of any Service you require, we recommend that you contact us prior to placing an order.

8. Orders for delivery outside the United Kingdom

8.1 If you choose to access our Site from outside the United Kingdom, you are responsible for complying with local laws, if and to the extent that they are applicable. We do not represent or warrant that any Service(s) on our Site is appropriate for use or available in locations outside of the United Kingdom, or that it complies with any legal or regulatory requirements of such other locations.

8.2 Please contact us before ordering Services for delivery outside the United Kingdom. We may refuse to accept your order should you not contact us before ordering. Subject to us agreeing to and being able to deliver the Services outside the United Kingdom, as they may be subject to import duties and taxes. You will be responsible for these. We have no control over such charges and cannot advise you as to what they may be, although your local customs office may be able to assist. For deliveries outside the United Kingdom, you will be regarded as the importer and it is your responsibility to comply with all laws and regulations of the country in which the Services are to be delivered. Cross-border deliveries may be subject to opening and inspection by customs authorities.

8.3 TimberBuildingsGB recognises that harsh weather can damage logs and consequently compromise structural integrity; as a result, customers must provide suitable protection for the log cabin throughout the assembly process. Additionally, appropriate room must be provided in the region to ensure that the logs may be properly put out. and protected by covering

While customers are welcome to provide input and assistance during the construction process, any changes to the design of the log cabin or additions to the assembly must be communicated and agreed upon prior to the commencement of any work by TimberBuildingsGB and will be subject to additional fees to compensate for the additional time and work.

TimberBuildingsGB does not advocate using screw bases for log cabins larger than 5m x 5m due to the potential structural instability caused by the continual movement of heavy appliances and furniture.Plus the assembly of a heavy cabin can and will move screw foundations, however the choice is with the customer. Standard concrete-reinforced bases are recommended for all cabins larger than 5m x 5m, and TimberBuildingsGB suggests that clients follow this guideline.

 

Any concrete pad that is laid down for the purpose of a timber frame, or modular building, must be reinforced with mesh and sufficiently thick enough for the load that is to be placed on it (as per UK building regulations). The pad must be completely flat and true to the size laid out in the plans of the building. The accuracy of the base is of utmost importance, and the concrete must be installed to within a tolerance of +- 3 millimetres.

TimberBuildingsGB completes all log cabins-timber frame buildings- to the best of our abilities and the highest safety standards; however, inclement weather or force majeure events may cause damage beyond our reasonable control, and TimberBuildingsGB cannot be held liable for any damage or loss caused by such events. Our timber frame segments are all weather protected, wrapped in the factory to keep safe, log cabins, single or double twin skin,  come in packs, and it’s up to the customer to provide our teams, or themselves if weather turns foul, Untreated logs can not get wet. We have repeated this many times, and it’s very much a point for the customer to understand. If bad weather continues and we are rained off for more than 4 days, a charge may occur.

TimberBuildingsGB is also not accountable for any damage or loss of the log cabin caused by modifications in the design, additions to the assembly, or a lack of suitable protection within the prescribed duration. Customers are fully responsible for ensuring the structural integrity of the log cabin and its base through regular inspections and correcting any detected faults that may develop. We do not accept any aggression or rudeness towards our staff for any reason.

TimberBuildingsGB will not assemble any log cabin in inclement weather. We understand customers may be disappointed by this decision, however, the impact of water on untreated logs can have a lasting effect on the building’s structure. This is an unavoidable, yet significant factor and we must take precautions to ensure safety. Should the customer still wish to proceed, they must be aware that should there be any warped or damaged logs, this will be due to the conditions brought about by the weather and not the fault of TimberBuildingsGB. The same applies with our twin skin cabins; they cannot be assembled in damp or wet weather as the void between the two walls (logs) them may fill up with moisture, destroying the cabin in the process.

We take allegations of abuse, hateful language, and aggression towards our staff very seriously.

We will not tolerate any of these behaviors. If such behaviors are proven, we will take immediate action to terminate all services and suspend any existing work while we take legal action, pursuant to UK law.TimberBuildingsGB retains the right to change these terms and conditions at any time without previous notice to the customer. It is the duty of the customer to review the terms and conditions on a regular basis to ensure familiarity with any changes.

Customers agree to all of the terms and conditions listed below by utilising the services of TimberBuildingsGB.

9. Security of websites.

9.1 We understand that you may have concerns about security on the internet. Our Site uses a secure server in our online ordering process to protect your personal information.

9.2 When you proceed to the checkout, before you are prompted to complete your billing and shipping address, your browser will go into secure mode. Data relating to your order and your personal and payment card details will all pass to our server in an encrypted format. As soon as you have finished ordering you will exit secure mode. As an additional protection for you, our system is designed so that you cannot place an order until you are safely within secure mode.

9.3 We recommend that you do not communicate your payment card details to anyone, including us, by email. We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.

9.4 If you have any additional queries about security, please contact us.

10. Our liability

10.1 We will not be liable to you where the performance of any of our obligations is prevented or restricted by any circumstance or cause beyond our reasonable control.

10.2 You are responsible for the use you make of the Service(s) you order. To the extent not prohibited by law, we accept no liability for any loss or damage which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, business interruption, loss of business or opportunity and other similar losses).

10.3 We accept liability for death or personal injury caused by our negligence and responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.

10.4 Nothing in this section or elsewhere in our Trading Terms affects your statutory legal rights.

11. Personal Data

11.1 We will only use your personal information in accordance with our Privacy & Cookie Policy. Please take the time to read our Privacy & Cookie Policy, as it includes important terms which apply to you.

12. General

12.1 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Trading Terms.

12.2 If any part of these Trading Terms is found to be unenforceable as a matter of law, all other parts of these Trading Terms shall be unaffected and shall remain in force.

12.3 You and we agree that English law applies to these Trading Terms and that any dispute between us arising out of or in connection with these Trading Terms will only be dealt with by the English courts unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there. We are required by law to inform you that purchases can be concluded in English only and that no public filing requirements apply.

12.4 A person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

12.5 Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Trading Terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Services, we can still require you to make the payment at a later date

12.6 If Clients purchase any of our buildings in Kit form, or that come in sections, they must report to us in writing, email, with photos, that there is a problem, we will then to endeavour to fix the said problem, however a self build is not under our jurisdiction of payment , if you have opted to do a self build in any form and not used our professional fitting team, you then have undertaken to take full responsibility for any issues. You are not allowed to fix any problems yourself. You can not change, add , cut, or use any products that may hinder the structure, be it log, timber frame, Glulam or modular, by doing so you lose all rights of appeal. If it a self build, any damage not reported with 28 days of build, with out photos to the email sales@timberbuildingsgb.co.uk, you will have no grounds for appeal. You must check product on delivery vehicle as mentioned below. Next, any building, be it a BS 3632, or a residential  timber frame house with a problem one year of build, and terms and conditions have not be adhere to turn all terms of conditions are invalid. Camping Pods that are bought as Kits, also modular buildings, the customer  is solely responsible for the fitting of these, and if any problems that occur while fitting this is responsibility of the customer. If the customer has any problems, they must send email immediately.

12.7 All buildings must be placed on a (flat) bed, concrete , wooden base, whichever type you have chosen, but it must be flat, and have adequate drain away for your area rainfall, none of our timber, modular buildings are allowed at any time to sit in water, if any sign of this is visible, all terms and condition immediately are forfeit. We would have told you this verbally many times before , and the base must not have lip, sill, it must be constructed perfectly, to fit structure, no lip allowed, and if our assembly teams are building your structure you must have a drainage drain away, and base must not have an overlap. Overlaps are very bad for all buildings built on a concrete base, they allow water underneath. then the building structure is compromised. Then all terms and conditions are forfeited.

12.8 Building regulations on certain buildings. Our Cabins are not built to any build regulations, however we do put toughened glass, amazing windows and doors, and we make sure that all cabins are fit for purpose, we believe even though there are no building regulations needed that our cabins are very fit for purpose, as are our camping pods, as long as people do not walk or sit on the roofs, we have pods with many kilos on the roof from snow, and we know that they are extremely tough, but jumping up and down on the roof not allowed, all our BS 3632 buildings and above this certification are very robust and fit for many years we build to TEK 17 and above.Our portable metal panel system and modular system are extremely great in all conditions.Please note only from BS3632 buildings do we use any kind of structural code, as none is needed on our cabins or pods, unless the customer asks for them to come to the BS 3632, or building-structural regulation. We do not advertise our log cabins or Camping Pods as BS3636 or residential specifications, however if you need them ( timber, modular, glulam, panel, log) to come to any specification, we will of course help you achieve this, but you must write to us telling us this, and explaining what you need from your structural engineer. We can not sign off or offer building regulations to you if you are in the UK, you must have a structural engineer send us plans and we will of course price this and manufacture to your wishes.

12.9 All buildings must be kept in good health, we offer a year guarantee for windows and doors, and the same for panel building, timber frame, modular and log, if we assemble, if you are a self build, we only offer guarantee on windows and doors. If you have missing bits, or you think something is amiss, please, please send us emails with photos of damage, however, you must inspect buildings on delivery, once you sign off the building with driver, then you have accepted the quality, if any complaints you must sign on the CMR form as that will cover you on insurance. If you do not take photos and do not have damaged mentioned on CMR form, you are not covered.

13. How to contact us, please send email immediately to: sales@timberbuildingsgb.co.uk

10 photos and full list of problems, on day of arrival;.

 

Part 2 Timber Buildings.

Terms and Conditions for the Use of Timber Buildings Set on a Concrete Pad, Timber Pad, or Off the Ground

1. Building location and maintenance:

The purchaser is exclusively responsible for the placement and upkeep of the timber construction, including ensuring that it is correctly attached to the ground or a solid foundation. It is the purchaser’s responsibility to ensure that the building is level and square, as well as on stable and secure ground. If a concrete pad, timber pad, or other type of foundation is utilised, the purchaser must guarantee that the installation is done in accordance with the manufacturer’s specifications and recommendations. The purchaser must also guarantee that all screws, nails, bolts and other fasteners used in the assembly of the timber building are properly fastened and tightened to prevent movement.

2. Building waterproofing:

The purchaser is responsible for weather-proofing the timber structure to safeguard it from damp, rot, and adverse weather conditions. Depending on the timber, this may require the installation of a roof covering or membrane to give weather protection. In the event of a roof, the purchaser is also responsible for ensuring that it is correctly secured in order to safeguard against wind gusts. In the event of a membrane, the purchaser must guarantee that it is installed in line with the manufacturer’s requirements.

3. Building upkeep:

The purchaser is responsible for conducting regular inspections of the timber building to look for evident indicators of damage or degradation. The purchaser is also responsible for performing any necessary repairs or replacements in line with the manufacturer’s specifications. It is critical to replace any damaged or decaying timbers as soon as possible in order to prevent further degradation. To protect the building from weather damage and rot, any finishing treatments, such as paint or sealer, must be applied exactly as directed by the manufacturer.

4. Moisture control:

The purchaser is responsible for regulating moisture around the timber structure to prevent rot and disintegration. If a concrete pad, timber pad or other type of foundation is utilised, the purchaser must ensure that all sides are well vented to avoid moisture from being trapped inside the building. Any plants or trees growing near the timber building must be adequately managed, and their branches must be cleared away from the structure.

5. Mould prevention:

Mould prevention is the purchaser’s responsibility. This includes keeping the timber structure dry at all times and removing any surplus moisture as soon as possible. The building must also be cleaned and vacuumed on a frequent and thorough basis, utilising a moist cloth, vacuum cleaner, and a light cleaning solution. Any mould or mildew that does develop must be treated and removed as soon as possible using a commercial mould remover or fungicide.

6. Damage and warranties:

The purchaser is fully liable for any damage or degradation to the timber building caused by their own carelessness or lack of maintenance, as well as any forbidden actions. If this evidence is found, the merchant maintains the right to cancel any guarantees.

7. Additional conditions:

These terms and conditions constitute the whole agreement between the merchant and the purchaser. Any extra restrictions or warranties specified by the merchant should be documented and agreed upon in writing.

Abuse towards our staff.

We take allegations of abuse, hateful language, and aggression towards our staff very seriously. We will not tolerate any of these behaviors. If such behaviors are proven, we will take immediate action to terminate all services and suspend any existing work while we take legal action, pursuant to UK or EU law.

By consenting to these terms and conditions, the purchaser indicates that they have read, fully understood, and accept their obligations under them. The purchaser recognises that it is solely their obligation to care for, examine, and maintain their timber building. The merchant is not accountable for any failure of the structure caused by the purchaser’s negligence.

Metal modular upkeep

Keeping a Modular Building Having a modular building on your property can be a tremendous asset, but they do require some extra care and attention. Certain maintenance tasks should be conducted on a regular basis to get the most out of it and keep it in peak condition. And, if problems emerge, understanding how to deal with them immediately and correctly might mean the difference between keeping the building in good condition and requiring costly repairs later on. In this post, we’ll look at the basic measures for keeping a modular building in good condition, as well as what to do if there are any problems.

Step 1

Regular inspections are the first step. The most crucial step in maintaining a modular construction is to conduct frequent inspections. This will allow you to monitor the exterior and interior of the building and spot any problems before they get too critical. Ideally, you should inspect your modular structure at least once a month, and more frequently in humid climates. When performing a visual inspection, look for any evidence of damage, such as loose or missing pieces, as well as water leaking and mould. If you have access to the building’s roof, you must check it on a frequent basis. Check the gutters as well, as they can become clogged rapidly, resulting in water damage.

 

Step 2:

Cleaning Clean your modular building on a regular basis to keep it in good condition. This is especially crucial if the structure is located in an area with a lot of dust and/or dirt, as this can quickly and readily gather on the exterior. Start at the top and work your way down, using a hose to rinse away any dirt. If you must use a cleaner, make sure it is specifically developed for use on modular structures, as normal home cleaners may be too harsh and damage the surface of the building.

Step 3:

Weatherproofing Weatherproofing is a crucial aspect of maintaining your modular structure in good shape. In wet areas, inspect the building’s roof for signs of water damage, as well as any loose tiles or slates. It’s also important to keep a watch on areas where different construction components intersect, as any gaps or cracks can allow water to enter. If any problems are discovered, they should be corrected as quickly as possible to prevent further damage.

Step Four:

Dealing with Issues If any issues or damage are discovered, they must be addressed swiftly and properly. If the problem is large-scale, you may need to seek the assistance of a specialist. However, before you do so, take images of the damage to assist the specialist in diagnosing the problem and documenting it for insurance purposes. In the event of water damage, act swiftly to determine the source of the leak and get it repaired. This could include replacing damaged roof tiles, repairing fractured air vents or walls, and dealing with any wet insulation.

 

Conclusion, Maintaining a modular structure is quite easy, but it is a crucial responsibility that should not be overlooked. Regular inspections, cleaning, and weatherproofing will keep your structure in good shape and its value intact. And if problems emerge, understanding how to deal with them promptly and correctly can save you a lot of money and time.

Thank you for your help.